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  • On which floor is my apartment?
  • What are the next steps when I completed my registration for an apartment?
    Once you have confirmed your booking, by the link provided by StuNest Spartaan, you will have to complete your registration. After you have done this, you will simply have to have some patience. StuNest Spartaan will review your registration details and send you more information with the next steps.
  • I got an email to submit some extra information and/or documents. What is this?
    In case your registration details are not completed or incorrect filled in, StuNest Spartaan migth send you an email to rectify any incorrect details in order to have everything properly set up to send you the rental agreement. StuNest Spartaan will inform you in case and which details are incorrect.
  • I got the email that an apartment has been allocated to me. What do I do?
    Once you have received the email that an apartment has been allocated to you, you will have to confirm the apartment by clicking on the link provided in the allocation email. Make sure to do this before the deadline mentioned in the email, otherwise the option might expire. If you have accepted it, you will have to wait until you receive the rental agreement. No further action from you is required at this point. The acception is required in order to get a contract for StuNest Spartaan and eventually live with us. Please note that if you decline the apartment, you will not be able to live at StuNest Spartaan and you have to inform your housing office at your university about your cancellation. Bear in mind that it is not possible to choose another apartment or different floor. If you want to know on which floor your apartment is, check out the FAQ page.
  • I got an email stating that the allocation is confirmed and in progress. What do I do?
    Once you have accepted the allocation of the apartment, StuNest Spartaan is busy preparing your rental agreement. No further steps are required from you after accepting. The only thing required is a bit of patience, as you will be receiving your rental agreement shortly. Make sure to keep an eye on your email and/or junk mail.
  • What do I need to arrange in regards to financial aspects?
    A Dutch IBAN bank number is required. An IBAN number, or international bank account number, is a standard international numbering system developed to identify an overseas bank account. The number starts with a two-digit country code, then two numbers, followed by several more alphanumeric characters. While waiting for your rental agreement, you can already schedule your appointment with the municipality of Amsterdam in order to register for the citizen service number (BSN), which is required to have in order to open a Dutch bank account number. This can be done by calling +31 20 624 1111. If you are a student at the UvA, check the UvA website for the municipality registration days. Make sure to do this after receiving the allocation email since this process takes a long time to complete. We will need to have your Dutch bank account number before mid September, to deduct the rent for October. In case you have already an European IBAN account, please check with the community manager if this is possible to deduct rent from. This is not possible for all European IBAN accounts. If it is not possible, you will have to arrange a Dutch IBAN account number as well. You can reach the community manager via living@rockfield.nl.
  • What kind of utilities do I need to arrange before I move in?
    None. Water, heating, electricity, internert and television is all included in your rental agreement.
  • When can I expect my rental agreement?
    If you are a student at the VU or UvA, you have received an email from us with more information about the room assignment procedure. Make sure to read and follow all steps accordingly that are desribed in those emails. If you have completed your registration, we kindly ask you to have some patience, as we will assign the apartment shortly. Once the room allocation is confirmed by you, you will receive shortly after that the rental agreement.
  • I got my rental agreement. What do I do?
    When you have received your rental agreement, you have 48hrs to sign the rental agreement before the document expires. Make sure to sign it in time. In case you have any questions about your contract, please reach out to living@rockfield.nl and make a clear summary of your questions, so StuNest Spartaan can answer them quickly for you. Always mention your full name and apartment number in the email.
  • What happens after I have signed the rental agreement?
    Once you have signed, StuNest Spartaan will also have to sign the contract. Please note that this might take a few days before this is done by StuNest Spartaan. We therefore ask you to have some patience once you have signed. When StuNest Spartaan has signed the contract, you will receive the log in details to your tenant portal, the invoices for the rent, security deposit and the amenity package. These payments have to be transferred manually by you. Make sure to transfer the payments before the deadline expires, which is stated on the invoice(s). Always make sure to properly read the payment instruction carefully. The bank account numbers to where it has to be transferred to are also noted on the invoice(s).
  • How can I pay for my security deposit?
    After you and the landlord of StuNest Spartaan has signed the rental agreement, you will receive the invoices. Once of those invoices is for the security deposit. You will have to transfer this amount manually to the bank account number noted on the invoice. Please wait for the invoice to receive before you transfer any payments. If you cannot pay the deposit at once, we offer a collaboration between Saveon and StuNest Spartaan. StuNest Spartaan offers an alternative to paying the deposit to make renting with us more affordable. You can apply here for a deposit guarantee via Savéon. In case you take a Savéon deposit let us know via living@rockfield.nl, then we won’t have to send you a deposit invoice. Note that Savéon is no insurance for damages or that you will pay your deposit in installments. Savéon will guarantee your deposit in exchange for a monthly fee.
  • Can I still select Saveon as a deposit guarantee after I received the deposit invoice?
    Yes you can. You will have to contact Saveon to set up a deposit guarantee. Once this is confirmed, Saveon will inform us and we willl update it in our system and send you a credit invoice for the deposit invoice you received initially.
  • I arranged Saveon as a deposit guarantee, but I have not received a credit invoice yet.
    StuNest Spartaan first needs to receive a confirmation from Saveon before we can send you the credit invoice for the deposit. If you have not received a credit invoice for the deposit before the payment deadline on the invoice expired, please reach out to Saveon to send their confirmation of the deposit guarantee to us. Once we have received this, we will send you the credit invoice for the deposit. If you have not received the credit invoice for the deposit guarantee and the payment deadline has expired and Saveon confirmed the deposit, it will probably be send later to us by Saveon. Still reach out to Saveon to assure that they send it to us.
  • What happens to my deposit when I move out?
    Your deposit will be refunded after your rental agreement ends. Bear in mind that in case there are any damages in your apartment or you have any outstanding payment amounts at the end of your stay, these payments will be held from your deposit and the remaining comes back to your bank account.
  • What invoices will I receive?
    You will receive three invoices. The amenity package invoice. The invoice for the deposit and the rent for Augusust combined. The invoice for the rent of the full month September. All three are require to be paid before the expiration date mentioned on the invoice. If we don't receive your payments in time, we cannot hand out the keys upon check in or your room will be cancelled, in case you do not pay at all.
  • How can I pay the invoice(s)?
    You will receive the invoice(s) from us after the rental agreement is signed by you and by us. All details, such as the amount of the payment(s), the deadline of when it needs to be received and the bank details to where it has to be transferred to are stated on the invoice. Please wait with transferring any payments before you have received the invoice(s). Always make sure to mention your debtor number as well when transferring the payments. Your debtor number can be found on the invoice(s). Your parents or someone else who will be paying the invoice can also pay for you. Just make sure that the debtor number is mentioned correclty, so we know the payments belongs to your contract. You can use manual transfer to pay the invoices. Check with your bank if they are able to pay through wired transfer and which cards can pay with manual transfer. It is not possible to pay upon check in or for the future in the building. All payments go via automatic rent deduction (if you are a tenant) or first time payments through manual transfer (before check in). It is possible to pay all invoices all at once. Please check carefully if all the bank details on all invoices are exactly the same. If yes, then you can transfer it all in once.
  • How do I pay for the amenity package fee?
    You will receive a seperate invoice for this, same like the rent and deposit. You will have to transfer this fee via manual bank transfer to the account details mentioned on the invoice. Make sure to complete all payments before the payment deadline expires. After you paid, you can keep track via the tenant portal if and when the amount has been received.
  • How do I know if the payment(s) I made have been received?
    You can check the payments in your tenant portal at the '''Financieel/Financial'' section. You can keep track yourself if the payments have been received. Sending us emails if payments are received is not needed, as you can check it yourself. Please note that it might take a few days in the period between you transferring the payments and before it is visible in your tenant portal. Please note that it is mandatory that StuNest Spartaan has received all payments before check in. If payment(s) have not been received, StuNest Spartaan cannot hand out the keys to your apartment. How to see your payments can be done by following the below steps: Log into the tenant portal; Click on ''Uw informatie (your information)''; Click on ''Financieel (financial)''; You will see your balance; If the balance is set on 0,00, this means that all payments have been received and no payments have to be completed; You can click on ''Toon betaalde posten (show paid amounts)'' to see payments that have been paid by you.
  • Can I get an extension on the payments?
    No, extension is not possible. You will have to make sure to pay everything before the deadline. If you don't, you will receive a reminder(s) with a risk of loosing the room in the end if the payments are not received in time.
  • I don't see the rent for September in the tenant portal. Do I also need to pay this?
    You have to pay all invoices that you have received before the payment deadline mentioned on the invoices. The tenant portal does not show the amount from September yet because this is due to the system and the September month has not started yet. You have to check the invoices as this is the correct one that all has to be received. How to see if your payments are received can be done by following the below steps: Log into the tenant portal; Click on ''Uw informatie (your information)''; Click on ''Financieel (financial)''; You will see your balance; You can click on ''Toon betaalde posten (show paid amounts)'' to see payments that have been paid by you. If the amounts for all invoices is shown at ''betaald/paid'', it means that the payment has been received. If the amounts are still shown at ''openstaand/unpaid'', it means that the payment has not been paind and/or received yet.
  • How much do I pay if I will be living at StuNest Spartaan with two people?
    If you are going to live with two people in one apartment, there is an additional fee applicable of 25EUR per month for the second person. This will be visible on the rental agreement you will or have received. Also the amenity package fee will increase to 260EUR instead of 240EUR. If you are living alone, the 25EUR extra is not applicable.
  • What if I don't have a Dutch or European IBAN bank account number?
    If you do not have a Dutch or European IBAN bank account number, you will have to open one as soon as possible, as this is required for the automatic rent deduction starting from October onwards. You will have to arrange a Dutch BSN (social security number) with the municipality as soon as possible. After you have your BSN number, you will have to open a Dutch bank account number. The UvA has hosted special registration days with the municipality to speed up the process. If you are not an UvA student, please check with your university housing office what the fastest way is to register for a BSN number or call the municipality of Amsterdam to set up an BSN appointment by calling +31 20 624 1111. Make sure to schedule it as soon as possible, as the process might take a while and the bank account is required to have by mid September.
  • How do I know if my European IBAN bank account is suitable for automatic rent deduction?
    Not every European IBAN bank account number is suitable for automatic rent deduction. If you have a European bank account, you will have to inform us (in case you didn't note it down at the registration). We will add it to your personal details in the tenant portal. We will try to deduct the rent from this end of September (for October’s rent). However, if it will not go through, we will reach out to you to still activate a Dutch IBAN number. If it goes through, all is good and you will not hear from us.
  • What if I want to cancel my appartment offer and/or contract?
    If you want to cancel your apartement before you have signed the rental agreement or if you have already signed the agreement, you will have to reach out to your housing office about the cancellation procedure. StuNest Spartaan can only cancel your rental agreement once we received the confirmation from the housing office of your university.
  • Can I register with the municipality at my StuNest Spartaan address?
    Yes, registration is also required if you are going to live with us. Check out the municipality of Amsterdam website for more information about registering. Are you not able to register because a previous tenant is registered at your address? Please inform the community manager about this matter and you will also have to reach out yourself to the municipality of Amsterdam via this link. The municipality has to start an investigation about previous registrations, to make sure you can register.
  • What is my address and/or apartment number?
    You can find your apartment number on the rental agreement. We do not have a building number. Your address is the street name ‘’Jan van Galenstraat’’ with the house number that is noted in your contract. The zip code is 1061 AZ and the city is Amsterdam. Do not put any other house number or name on your mail and/or packages that you will receive, as they will not be delivered otherwise.
  • Where can I find my personal information, financial information and contract?
    You can find this if you log into your tenant portal. You will find the different sections there where you can see you personal information, your financial information and your contract at the document section. The tenant portal is in Dutch and cannot be set to English. Below some more information on where you can find everything accordingly. If you log in into the tenant portal, you will see three options to choose from: Home - which is the home page; Uw Informatie - means your personal information; Meldingen - here you can create a ticket for any technical issues in your apartment or when you have a general question. If you go to Uw Informatie, you will find your personal details (Details). If any of your personal information changes, please inform us also as otherwise we might cannot communicate with you. If you go to Contracten (contracts), you can review your signed rental agreement and start- and end date of your contract. If you go to Financieel (finance), you can check if payments have been received, if there are any open balances or if all is paid and good. If the balance is set on 0.00, it means that all payments have been received. If you go to Meldingen (tickets), you can inform us if you have a technical issue or simply a general question, all can be asked via the tenant portal via a ticket. You can also keep track on the status of your ticket.
  • How can I access and/or download my signed rental agreement?
    You can only access your signed rental agreement when the landlord has also signed. Once you have signed, it might take a few days before the landlord has signed. Once that is done, you will receive the invoices and an email with the log in details to your tenant portal. You can download your rental agreement by following the below steps: Log into the tenant portal; Go to ''Uw Informatie (your information)''; Go to ''Contracten (contracts)''; Click on your contract / address that you see; Scroll all the way down to ''Bestanden (documents)''; You can now see all your documents, personal information and contract details and download it if preferred.
  • How do I add a second person to my apartment that will be living with me after siging the contract?
    You will have to send an email to living@rockfield.nl and mention you want to add a second tenant. The community manager will send you all required documentation that will be needed to fill in. The second person, once all documtenation is settled, also can register on the address then with the municipality. Additional costs for a second person will be applicable.
  • How do I know when I can check in?
    Once you and StuNest Spartaan have signed the rental agreement and all invoices have been paid, we will invite you for the check in days. We have time slots available for which you can register. More information about the time slots will be shared on our community platform The Huddle. You will receive an email from us when registration is possible for the time slots. We will inform you via email when you will be added to the Huddle and when the time slots will be published to book. If you are not in time for your time slot booked, please let us know so you can reschedule your appointment. If you still end up, but later, it might be that you are in front of a closed door as check in times are over or you will have to wait for a long time, because the time slot is fully booked. Bear in mind that registering is required for check in, otherwise it might happen that you end up being in front of the building without anyone being here to help you check in. Are you not available on any of the check in days, please check the FAQ page for more information.
  • What to do if I cannot pick up my keys on the check in day(s)?
    If you are not able to come on the check in days/times we provide you with later on, you can book antoher time slot available on the booking page. Please check the Huddle posts for more information on what you need to do. If someone is picking up the keys for you, make a note of this on the comment section when booking your time slot. Also put down the first and last name of the person who is coming. This person also needs to be bring their passport or ID card, as we need to verify it's the correct person taking your keys.
  • Can I check in earlier than the start date of my contract?
    No, this is not possible. You cannot pick up keys earlier than the start date of your contract. More information about the check in days will be communicated later to you. Please check the FAQ page for more information about the check in procedure.
  • Can someone else pick up the keys for me during check in?
    If someone else is picking up the key for you, make sure to note it down in the comment section at the booking, including the first and last name of this person. Also make sure this person brings their ID or passport with them, as we need to verify we are giving the keys to the right person.
  • What do I do when I arrive later than my booked time slot?
    If you arrive outside the earliest and latest time slot of the day or during the night, no management will be in the building and you have to arrange accommodation yourself for the evening/night and email living@rockfield.nl to schedule a new check in appointment. We cannot help you with the check in at that time. If you arrive when other time slots are still taking place, you will have to wait until the first available spot that day. We cannot guarantee how long that will take, but you will have to wait your turn. The people who had an appointment and arrived on time are first helped.
  • What do I do when my preferred time slot is full?
    Then you will have to select another time slot close to the one you've preferred. Our time slots are based on first come, first serve. Therefore it's important that you book your time slot fast.
  • What do I need to bring to the check in appointment?
    What do I need to bring to the check in appointment? First of all, good energy and enthusiasm! Besides that, you need to have a valid passport or ID with you. We will have to verify if it's you upon check in. Also make sure to have your student number with you or remember it, because we need to check this as well. In case someone else is picking up the keys for you, make sure that this person has their passport or ID card with them as well.
  • Can I view the apartment?
    It is not possible to view the apartment. If you are renting through the housing office of the university, the university will provide pictures of the apartment(s).
  • Do I need to arrange internet and television?
    Internet and television are included in the service costs. There will be a router present in your room. A TV is not included in your apartment, so you will have to buy this yourself. In case you have any issues with your internet or television, you will have to reach out to the ITT Desk (+31 85 014 04 37).
  • What is included in the rent and the service costs?
    The service costs include heating, water, electricity and internet and WI-FI. For more information on what is included in your service costs, we kindly refer to your rental agreement in case you are a tenant with us.
  • What kind of furniture will be already in my apartment?
    All apartments at StuNest Spartaan are furnished and come with the following furniture: curtains, bed (140x200cm), coffee table, sofa, TV cabinet (no TV), diner table including two chairs, induction cooker, standing lamp, closet, WIFI-router and a fridge with small freezer compartment.
  • Will there be any small items in the apartment, f.e. to cook or for the bed?
    Yes, you will receive an amentity package upon check in. This is meant to survive the first week with some basic, but important items. The amenity package is included and cannot be cancelled. This package includes the following items: Matras topper (placed in your apartment); Duvet including sheets; Pillow including pillow case; Matras cover; One role of toilet paper; One kitchen towel and cleaning towel; One cooking pan; Plate including cutlery (fork, knife, small and big spoon); Two ladles for cooking; Drinking mug and drinking glass; A big bathroom towel. In case you will live at StuNest Spartaan with two people in an apartment, you will receive two items of: the pillow including pillow case, the cutlery set and plate, drink mug and glass and bathroom towel.
  • What are the measurements of my room?
    Check the floor plan for more information.
  • I cannot access the community platforms or the tenant portal, what do I do?
    It might be that you have not activated your account in time and therefore registration links have been expired. Please reach out to your community manager to request access again and for which platform it is.
  • What facilities does StuNest Spartaan offer in the building?
    We kindly refer to the facilities page on our website for more information about this.
  • Can I store my luggage or belonings in the building?
    No, this is not possible. We do not have storage space. It is not possible to leave luggage/belongings in the building prior to check in, during your stay or when checking out with us.
  • What are the StuNest Spartaan communcation channels where I can find information?
    Personal details, financial information and documents such as your rental agreement can all be found in the tenant portal. You can also create tickets here to report technical issues or ask questions. The Huddle is our online community platform. You have received an invitation to join this platform. Make sure to activate the account and keep an eye on it for the latest updates in the building. You can also find instruction videos on this platform, which helps you to resolve small and easy technical issues, but also more information about the check out or other useful information. Last but not least, you will find the event calendar, for which you can register to participate in our building events! Do you have any suggestions for events, feel free to reach out to your community manager. WhatsApp is not our official communication channel and to messages will not be responded to.
  • How can I get in touch with StuNest Spartaan?
    In case your questions are not answered on our FAQ page, you can send an email to living@rockfield.nl to get in touch with us. Our platform is all digitally.
  • How can I get in touch with the community manager?
    If you have any questions before your rental agreement is signed, please check the FAQ page. Is your answer not there? You can send an email to living@rockfield.nl and the community manager will get back to you shortly. Did you sign the rental agreement already and received the log in details to the tenant portal? Then you will have to make a ticket in your tenant portal, which you can access via this link, in case you have any general questions or technical issue in your apartment. In case you have an urgent question that can't wait, give your community manager a quick call to get a fast response. WhatsApp is not our official communication channel. WhatsApp messages will not be responded to. You will receive the community manager phone number once the rental agreement has been signed.
  • Can visitors or family come over during my stay?
    Yes, this is possible. However, you as a tenant are responsible for their behaviour and actions within the building if they are your guests. You do not need to notify the community manager if someone is staying with you. If a guest/visitor is staying for longer than one week with you, you will have to inform the community manager about this.
  • Can I move to a higher floor?
    No, this is not possible. The room that is assigned to you is fixed and cannot be changed.
  • Does my apartment have storage space or an outdoor space?
    No, the apartments have none of those. We have a rooftop garden on the 1st floor which is accessible to all tenants from 7AM to 10PM daily. The apartments itself do not have an out door space. Also, they do not have storage spaces outside the apartment or anywhere else in the building. All personal items and belongings have to be stored in your apartment. Putting things on the hallways or in public areas is not allowed.
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