Accept the apartment by clicking the link in the email before the deadline. After acceptance, wait for your rental agreement. Declining means you cannot live at StuNest Spartaan.

If your registration details are incomplete or incorrect, you will receive an email to update them so the rental agreement can be prepared.

Yes, an apartment is reserved for you. Complete your registration in time to secure the rental agreement.

After accepting the allocation, StuNest Spartaan is preparing your rental agreement. No further steps are required.

If you don't have an IBAN yet, you can temporarily fill in a fake IBAN (NL41INGB0008051446) to complete the process. Open a Dutch or European IBAN as soon as possible (e.g. via BUNQ).

After confirming your booking, complete your registration. StuNest Spartaan will review your details and send further instructions by email.

Yes, registration is mandatory. If a previous tenant is still registered, contact the municipality to start an investigation.

After receiving tenant portal login details, create a ticket for questions. Before signing, email living@rockfieldrealestate.com.

Log into the tenant portal. You will find personal details, financial information, contracts, and you can create technical tickets.

Use the tenant portal for payments, documents, and technical tickets. The StuNest app is for community updates and events. WhatsApp is not a communication channel.

You will receive an email when your account can be created/activated. The BringMe box will also be set up for you around that time.

Internet and TV connection are included in service costs. A WiFi router is in the room. For issues, contact ITT Desk (+31 85 014 04 37).

No, waiting inside is not possible before check-in. There is a café (Boes & Beis) nearby where you can wait.

After both you and StuNest Spartaan sign the rental agreement, you will receive an invitation to book a check-in time slot. Scheduling is mandatory.

You may not have activated your account in time. Contact the community manager to request new access.

No, you cannot pick up keys earlier than the contract start date.

Go to Jan van Galenstraat 700 in Amsterdam, the large brown building next to Jan van Galenstraat metro station. Follow the check-in signs.

Yes, note their name when booking. They must bring ID and will sign check-in forms on your behalf.

None. Heating, water, electricity, internet and TV connection are included. A WiFi router is provided, but no TV.

If you arrive outside check-in times, you must arrange your own accommodation and schedule a new check-in appointment via the tenant portal.

Select another available slot. Time slots are first-come, first-served.

If someone picks up the keys for you, write their name in the booking comments. They must bring their passport/ID to sign forms.

Bring your passport/ID and student number or student card. Digital copies of ID are not accepted.

You need a Dutch or European IBAN. Rent is deducted automatically around the 27th of each month. If deduction fails, you must provide a Dutch bank account before mid-October.

Your deposit is refunded within 30 days after your rental agreement ends, minus any damage or outstanding payments.

No, extensions are not possible. You must pay before the deadline. Otherwise, reminders and risk of losing the apartment may follow.

If not registered during initial sign-up, email living@rockfieldrealestate.com. There will be extra fees: €25/month for service costs, €25 for the amenity package and €65 admin fee.

The package includes bedding, towels, kitchenware and basic items. If living with two people, extra items will be provided. The items included in the amenity pack are: 1x mattress topper (already placed in your apartment and has to be left behind clean again upon check out); 1x mattress topper zipped cover (it's mandatory to keep it around the mattress topper during your stay); 1x duvet including 1x duvet sheets; 1x pillow including 2x pillow case; 1x mattress cover; 2x dining plate; 2x drinking cup 2x small spoon 2x fork 2x big spoon 2x knife

If you want to cancel before or after signing, contact your housing office. StuNest Spartaan can only cancel after confirmation from the housing office. Cancellation fee is £65.

StuNest Spartaan must first receive confirmation from Saveon before sending the credit invoice. Contact Saveon if this is delayed.

You can check the payment status in your tenant portal under 'Financial'. It may take a few days before it appears.

You will receive a separate invoice for this. Transfer manually to the account on the invoice.

After signing, StuNest Spartaan also has to sign the agreement. Once signed, you will receive tenant portal login details and invoices for rent, deposit and amenity package.

All invoices must be paid before the deadlines stated on them. The portal may not show September yet due to the system.

You will receive invoices for the amenity package, deposit, August rent and September rent. All must be paid before deadlines.

Yes. Contact Saveon. Once they confirm payment, StuNest Spartaan will update records and send a credit invoice.

No, extensions are not possible. You must pay before the deadline. Otherwise, reminders and risk of losing the apartment may follow.

Service costs include heating, water, electricity and internet/TV. More details can be found in Article 7 of the rental agreement.

The package includes bedding, towels, kitchenware and basic items. If living with two people, extra items will be provided.

After both you and StuNest Spartaan have signed, you can download your rental agreement in the tenant portal under 'Your Information' > 'Contracts'.

You will receive invoices with amounts, deadlines and bank details. Payments must be made via manual transfer (not cash or credit card at check-in).

If there is a '-' sign, it is a credit. If there is no '-', it is a debit. Check 'Financial' for the correct overview.

After both parties sign the rental agreement, you will receive invoices including the deposit. Payment must be transferred manually to the bank account stated on the invoice.

If there is a '-' sign, it is a credit. If there is no '-', it is a debit. Check 'Financial' for the correct overview.

You will receive login details once both you and StuNest Spartaan have signed the rental agreement. This may take a few days.

You can check the payment status in your tenant portal under 'Financial'. It may take a few days before it appears.

StuNest Spartaan must first receive confirmation from Saveon before sending the credit invoice. Contact Saveon if this is delayed.

Your deposit is refunded within 30 days after your rental agreement ends, minus any damage or outstanding payments.

After both parties sign the rental agreement, you will receive invoices including the deposit. Payment must be transferred manually to the bank account stated on the invoice.

You need a Dutch or European IBAN. Rent is deducted automatically around the 27th of each month. If deduction fails, you must provide a Dutch bank account before mid-October.

Some European accounts, especially Eastern European ones, do not allow automatic deductions. If deduction fails, you must open a Dutch bank account before mid-October.

You will receive a separate invoice for this. Transfer manually to the account on the invoice.

You will receive invoices for the amenity package, deposit, August rent and September rent. All must be paid before deadlines.

Yes. Contact Saveon. Once they confirm payment, StuNest Spartaan will update records and send a credit invoice.

You need a Dutch/European IBAN for rent deduction. If you don't have one yet, schedule a BSN registration and open a Dutch bank account (e.g. BUNQ). Without a valid IBAN, €65/month admin costs apply.

All invoices must be paid before the deadlines stated on them. The portal may not show September yet due to the system.

If two people live in one apartment, an extra £25/month is added to service costs. The amenity package fee increases to £265 instead of £240.

You will receive invoices with amounts, deadlines and bank details. Payments must be made via manual transfer (not cash or credit card at check-in).

You will receive login details once both you and StuNest Spartaan have signed the rental agreement. This may take a few days.

After both you and StuNest Spartaan have signed, you can download your rental agreement in the tenant portal under 'Your Information' > 'Contracts'.

After registration and allocation, you will receive your rental agreement shortly. Keep an eye on your spam folder as well.

If you want to cancel before or after signing, contact your housing office. StuNest Spartaan can only cancel after confirmation from the housing office. Cancellation fee is £65.

Service costs include heating, water, electricity and internet/TV. More details can be found in Article 7 of the rental agreement.

After signing, StuNest Spartaan also has to sign the agreement. Once signed, you will receive tenant portal login details and invoices for rent, deposit and amenity package.

You have 48 hours to sign the rental agreement. If you have questions, email living@rockfieldrealestate.com with your full name and apartment number.

If not registered during initial sign-up, email living@rockfieldrealestate.com. There will be extra fees: €25/month for service costs, €25 for the amenity package and €65 admin fee.

Check the floor plan for more information. All student apartments have the same measurements.

You can find your apartment number on the rental agreement. The address is Jan van Galenstraat with the house number in your contract, postcode 1061 AZ Amsterdam. Please do not use any other names or numbers, otherwise parcels will not be delivered. Number 700 belongs to the community manager and cannot be used for post.

No, this is not possible. The room assigned to you is fixed.

Yes, you will receive an amenity package upon check-in with basic items for the first week, including bedding, kitchenware and towels.

It is not possible to view the apartment. Pictures are available in the FAQ.

All apartments are furnished with curtains, fridge, stove, bed, coffee table, couch, closet, dining table with 2 chairs, standing lamp, WiFi router and a small cabinet. No TV is provided.

No, the apartments do not have storage or private outdoor space. There is a rooftop garden on the 1st floor, accessible for all tenants from 07:00 to 22:00. Personal items cannot be left in hallways or public areas.

Please check the facilities page on our website for more information.

Your apartment number is fixed. It is not possible to move to another apartment or floor. The distribution per floor is listed above.

No, there is no storage space. It is not possible to leave luggage before check-in, during your stay, or after check-out.

Here you find pictures of the room and the common areas in the building to get an impression of the building!

Yes, the agreement you accept to complete your booking is a legally binding contract.

Upon arrival most supplies are easily obtainable. Bring your own bed linen, duvet, towels, pillows, pillowcases, tea towels, cleaning products, cutlery, crockery, saucepans and toiletries. Each bedroom has: Mattress 120 x 200cm bed wardrobe plenty of under-bed storage desk and chair desk lamp bookshelf blinds electrical sockets

You will receive after signing the rental agreement an email with available time slots which you can book.

Of course, a pleasant onboarding with your new neighbors. During your onboarding, you will receive all the information you need, as well you will receive your keys, and an inspection of your home will take place. Please note that the onboarding takes approximately 1 hour.

Stunest Randwyck is an online platform, so unfortunately it is not possible to visit the building. You can find all the information about the building on the website.

At StuNest Randwyck Maastricht, you will find a working space, fitness room, private dining room and a TV room.

We have accessible apartments available. Please mention your medical information or limitations in your application or contact us for advice.

Before you come to collect the keys, the invoice sent to you must be paid. This invoice will be for the rent and the deposit. The deposit is twice the basic rent.

After 12 months your termination notice is one calendar month. Before it is not possible to terminate your rental agreement. Short-stay contracts are not available.

You need to bring your passport with you.

You will receive the exact check-in dates by email prior to your stay.

The use of washing machines and dryers is subject to a fee. Snacks and drinks from vending machines are also at your own expense.

Electric scooters are not allowed in the building or the bicycle shed and may not be charged there.

No, you must bring these personal items with you.

Yes, there is a secure bicycle storage facility available.

You are responsible for keeping your apartment clean. Cleaning equipment can be rent from the Tulu box.

No, it is not permitted to sublet your apartment.

Your apartment and the common areas are accessible via a mobile key in the StuNest app. If you lose your key card, our team will help you get new access, but please note that there will be a charge for this.

StuNest provides a safe and healthy living environment for all students. We work according to high safety standards and continuously evaluate our processes.

There is no TV, but you are welcome to bring your own and connect it. There is a TV in the common areas.

Each apartment has a double bed, wardrobe, bathroom with shower, sink and toilet, kitchenette with induction hob, microwave, refrigerator, storage space, desk, chair, table lamp, shelves and pinboard.

Yes, you can use the gym 24/7 free of charge. You will receive a short introduction when you check in.

If you are a new tenant ou can contact us at living@rockfieldrealestate.com.

Our apartments are exclusively available to students. You must be able to prove that you are enrolled in a full-time programme, participating in an exchange programme or doing an internship as part of your studies.

You may have guests during your stay. All guests must be 18 years or older and you are responsible for your guests.

Yes, there is a laundry room with washing machines, dryers and ironing facilities. Payment can be made via the appWash app.

Yes, WiFi is available in all apartments. You will receive instructions on how to connect upon arrival.

We only offer contracts with a minimum rental period of 1 year; we do not offer short-stay contracts.

If you want a different room, you will need to reapply and start the process from the beginning.

Contract is a maximum length of 5 years and a minimum of 1 year. Termination can be done after the 1st year with one calendar month’s notice.

Find our availibility on our website www.roofz.eu, click on 'I am intrested' and complete your registartion. After you have registered, you will receive a link from us to submit your documents. And then, fingers crossed!