Frequently Asked Questions: StuNest Spartaan Amsterdam
StuNest Spartaan Amsterdam – FAQ
1. Can I see photos of the room and the building?
Please find below pictures of the room and the common areas in the building to get an impression of the property.
2. On which floor is my apartment?
Your apartment number is fixed. It is not possible to move to another apartment or another floor. The floor allocation is shown in the list provided above.
3. What is my address and apartment number?
You can find your apartment number in your tenancy agreement. The address is Jan van Galenstraat with the house number stated in your contract, postcode 1061 AZ Amsterdam. Please do not use other names or numbers, otherwise parcels may not be delivered. Number 700 belongs to the community manager and cannot be used for post.
4. Does my apartment have storage space or a private outdoor area?
No. The apartments do not have storage space or a private outdoor area. There is a rooftop garden on the first floor that is accessible to all tenants from 07:00 to 22:00. Personal belongings may not be left in hallways or public areas.
5. What facilities does StuNest Spartaan offer in the building?
Please check the facilities page on the website for more information.
6. What are the measurements of my apartment?
Please check the floor plan for more information. All student apartments have the same measurements.
7. Can I store my luggage or belongings in the building?
No. There is no storage space available. It is not possible to leave luggage before check-in, during your stay, or after check-out.
8. Will there be any small items in the apartment, for example for cooking or for the bed?
Yes. You will receive an amenity package upon check-in with basic items for the first week, including bedding, kitchenware, and towels.
9. What furniture is included in my apartment?
All apartments are furnished with curtains, a fridge, stove, bed, coffee table, sofa, wardrobe, dining table with two chairs, standing lamp, WiFi router, and a small cabinet. No television is provided.
10. Can I view the apartment before moving in?
No. It is not possible to view the apartment. Pictures are available in the FAQ.
11. Can I move to another room or a higher floor?
No. This is not possible. The apartment assigned to you is fixed.
12. Is my apartment secured?
Yes. An apartment is reserved for you. Complete your registration on time to secure the tenancy agreement.
13. What are the next steps after I complete my registration for an apartment?
After confirming your booking, you must complete your registration. StuNest Spartaan will review your details and send further instructions by email.
14. Why did I receive an email asking for extra information or documents?
If your registration details are incomplete or incorrect, you will receive an email asking you to update them so the tenancy agreement can be prepared.
15. What should I do after receiving an email that an apartment has been allocated to me?
You must accept the apartment by clicking the link in the email before the deadline. After acceptance, you should wait for your tenancy agreement. If you decline the offer, you cannot live at StuNest Spartaan.
16. What should I do if I do not have a Dutch or European IBAN yet when completing the apartment confirmation?
If you do not have an IBAN yet, you can temporarily enter a placeholder IBAN to complete the process. You must open a Dutch or European IBAN as soon as possible, for example via BUNQ.
17. What does it mean if my allocation is confirmed and in progress?
After accepting the allocation, StuNest Spartaan prepares your tenancy agreement. No further action is required at that stage.
18. When can I expect my tenancy agreement?
After registration and allocation, you will receive your tenancy agreement shortly. Please also check your spam folder.
19. What should I do when I receive my tenancy agreement?
You have 48 hours to sign the tenancy agreement. If you have questions, email living@rockfieldrealestate.com and include your full name and apartment number.
20. What happens after I sign my tenancy agreement?
After you sign, StuNest Spartaan must also sign the agreement. Once both parties have signed, you will receive tenant portal login details and invoices for rent, deposit, and the amenity package.
21. What if I want to cancel my apartment offer or tenancy agreement?
If you want to cancel before or after signing, contact your housing office. StuNest Spartaan can only cancel after confirmation from the housing office. A cancellation fee of €65 applies.
22. How can I access or download my signed tenancy agreement?
After both you and StuNest Spartaan have signed, you can download your tenancy agreement in the tenant portal under ‘Uw Informatie’ and then ‘Contracten’.
23. What is included in the rent and service costs?
Service costs include heating, water, electricity, and internet/TV. More details can be found in Article 7 of the tenancy agreement.
24. When do I receive my tenant portal login details?
You will receive login details once both you and StuNest Spartaan have signed the tenancy agreement. This may take a few days.
25. How do I add a second person to my apartment?
If the second person was not registered during the initial sign-up, email living@rockfieldrealestate.com. Additional fees apply: €25 per month for service costs, €25 for the amenity package, and a €65 administration fee.
26. What do I need to arrange regarding financial matters?
You need a Dutch or European IBAN. Rent is collected automatically around the 27th of each month. If the payment collection fails, you must provide a Dutch bank account before mid-October.
27. How can I pay my security deposit?
After both parties have signed the tenancy agreement, you will receive invoices including the deposit. Payment must be made by manual bank transfer to the account stated on the invoice.
28. Can I still choose Saveon as a deposit guarantee after receiving the deposit invoice?
Yes. Contact Saveon. Once Saveon confirms payment, StuNest Spartaan will update its records and send you a credit invoice.
29. I arranged Saveon as a deposit guarantee but did not receive a credit invoice. What should I do?
StuNest Spartaan must first receive confirmation from Saveon before sending the credit invoice. If this is delayed, please contact Saveon.
30. What happens to my deposit when I move out?
Your deposit is refunded within 30 days after your tenancy agreement ends, minus any charges for damage or outstanding payments.
31. Which invoices will I receive?
You will receive invoices for the amenity package, deposit, August rent, and September rent. All invoices must be paid before the stated deadlines.
32. How can I pay my invoices?
You will receive invoices showing the amount, deadline, and bank details. Payments must be made by manual bank transfer. Cash payments or credit card payments at check-in are not accepted.
33. How do I pay the amenity package fee?
You will receive a separate invoice for the amenity package. Payment must be made by manual bank transfer to the account shown on the invoice.
34. What is the amenity package fee for?
The amenity package includes bedding, towels, kitchenware, and basic items. If two people live in the apartment, extra items will be provided.
35. How do I know whether my payment has been received?
You can check your payment status in the tenant portal under ‘Financieel’. It may take a few days before the payment appears.
36. Why does my tenant portal show an outstanding amount even though I have paid?
If there is a “-” sign, it means it is a credit. If there is no “-” sign, it is a debit. Please check ‘Financieel’ for the correct overview.
37. Can I get an extension on payment deadlines?
No. Extensions are not possible. You must pay before the deadline. If you do not, reminders may follow and you may risk losing the apartment.
38. Why can’t I see the September rent in the tenant portal?
All invoices must be paid before the deadlines stated on them. September rent may not yet appear in the portal due to the system.
39. How much do I pay if I will be living at StuNest Spartaan with two people?
If two people live in one apartment, an additional €25 per month is added to the service costs. The amenity package fee increases to €265 instead of €240.
40. What if I do not have a Dutch or European IBAN bank account number?
You need a Dutch or European IBAN for automatic rent collection. If you do not have one yet, you should arrange a BSN registration and open a Dutch bank account, for example with BUNQ. Without a valid IBAN, €65 per month administration costs apply.
41. How do I know whether my European IBAN is suitable for automatic rent collection?
Some European bank accounts, especially some from Eastern Europe, do not allow automatic collections. If collection fails, you must open a Dutch bank account before mid-October.
42. What utilities do I need to arrange before I move in?
None. Heating, water, electricity, internet, and TV connection are included. A WiFi router is provided, but no television is included.
43. How do I know when I can check in?
After both you and StuNest Spartaan have signed the tenancy agreement, you will receive an invitation to book a check-in time slot. Booking a slot is mandatory.
44. What should I do if I cannot collect my keys on the check-in day?
If someone else is collecting the keys for you, you must write that person’s name in the booking comments. That person must bring a passport or ID and sign the forms.
45. Can I check in earlier than the start date of my tenancy agreement?
No. You cannot collect your keys before the start date of your tenancy agreement.
46. Can someone else collect my keys for me during check-in?
Yes. You must note that person’s name when booking the check-in slot. That person must bring ID and sign the check-in forms on your behalf.
47. What should I do if I arrive later than my booked time slot?
If you arrive outside the check-in times, you must arrange your own accommodation and schedule a new check-in appointment through the tenant portal.
48. What should I do if my preferred check-in time slot is full?
Please choose another available time slot. Time slots are offered on a first come, first served basis.
49. What do I need to bring to the check-in appointment?
Bring your passport or ID and your student number or student card. Digital copies of identification are not accepted.
50. Where do I need to go to collect my keys?
Go to Jan van Galenstraat 700 in Amsterdam, the large brown building next to Jan van Galenstraat metro station. Follow the check-in signs.
51. Can I wait inside the building before check-in?
No. Waiting inside the building is not possible before check-in. There is a nearby café where you can wait.
52. Can I register with the municipality at my StuNest Spartaan address?
Yes. Registration is mandatory. If a previous tenant is still registered at the address, contact the municipality to start an investigation.
53. Where can I find my personal information, financial information, and tenancy agreement?
Log in to the tenant portal. There you will find your personal details, financial information, tenancy agreement, and the option to create technical tickets.
54. Do I need to arrange internet and television myself?
No. Internet and TV connection are included in the service costs. A WiFi router is available in the room. For technical issues, contact ITT Desk on +31 85 014 04 37.
55. I cannot access the community platform or tenant portal. What should I do?
You may not have activated your account in time. Please contact the community manager to request new access.
56. When do I receive the login details for the community platform?
You will receive an email once your account can be created or activated. Around the same time, the BringMe box will also be set up for you.
57. What are the StuNest Spartaan communication channels?
Use the tenant portal for payments, documents, and technical tickets. The StuNest app is used for community updates and events. WhatsApp is not used as a communication channel.
58. How can I get in touch with StuNest Spartaan?
Before signing the tenancy agreement, you can email living@rockfieldrealestate.com. After receiving your tenant portal login details, you should create a ticket in the tenant portal for questions.
59. Where can I rent a furnished student apartment in Amsterdam?
At StuNest Spartaan Amsterdam, you’ll find furnished student accommodation.
60. What services does StuNest offer in Amsterdam?
A fully furnished apartment, an amenity pack, common areas, an on-site community manager, electricity, water and Wi-Fi included, and social activities.
61. Where can I rent a furnished apartment in the centre of Amsterdam?
StuNest Spartaan Amsterdam is just a 15-minute bike ride from the centre of Amsterdam
62. What is the average cost of student accommodation in Amsterdam?
At StuNest Spartaan Amsterdam, you can enjoy your own studio with an en-suite bathroom and kitchen at a competitive price. Check ROOFZ.eu for availability and prices.
63. Where can I find an affordable student apartment in Amsterdam?
On the ROOFZ.eu rental platform, you can find available StuNest apartments in Amsterdam and Maastricht. Here, you can apply directly for available apartments and create a search profile to be notified when an apartment that meets your requirements becomes available.