Frequently Asked Questions: StuNest Randwyck Maastricht
StuNest Randwyck Maastricht – FAQ
1. Can I visit StuNest Randwyck Maastricht before booking?
The showroom can only be visited during special open days. Register for the open day mailing list to receive a message when visits are available.
2. What contract lengths are available at StuNest Randwyck Maastricht?
Different contract lengths are available. At StuNest Randwyck Maastricht, you can choose between a long stay contract for the duration of your studies or a short stay contract with a fixed term of 6 months. Short stay contracts cannot be extended.
3. Do I need to pay anything to secure my apartment?
Yes. To secure your apartment, you must pay a refundable deposit of €500. For a short stay, an additional booking fee of €150 applies.
4. What payment is required to complete the booking?
You must sign your tenancy agreement and pay your deposit. Rent is due monthly and must be paid on the first day of each month.
5. Is a deposit required to book an apartment?
Yes. A deposit of €500 is required. This amount is refunded at the end of your contract, depending on the condition of your apartment. The refund is processed within 60 days after departure.
6. Which payment methods are available?
Rent is paid monthly. Payment can be made through the tenant portal using a credit card or debit card.
7. What are the payment dates for 2023/2024?
When booking, you pay a €500 deposit. The first instalment is due before check-in and consists of one month’s rent plus €90 for end-of-tenancy cleaning. After that, payments are made monthly. For questions, you can contact living@rockfieldrealestate.com.
8. How do I book an apartment at StuNest Randwyck Maastricht?
Find your apartment on the website, click ‘Book now’, and complete the booking through the portal. You can also contact living@rockfieldrealestate.com to book.
9. What types of apartments are available?
Fully furnished apartments are available, each including a bathroom and kitchen.
10. What shared spaces are available?
The available shared spaces differ by building. At StuNest Randwyck Maastricht, these include a co-working space, fitness room, private dining room, and TV room.
11. Are double-occupancy apartments available at StuNest Randwyck Maastricht?
Yes. Some apartments are suitable for two people. Please contact StuNest for more information.
12. What if I have a disability or special requirements?
Accessible apartments are available. Include your medical information or accessibility requirements in your application, or contact StuNest for advice.
13. Can I stay during the summer or for one semester only?
A short stay of up to 6 months is available. Availability depends on the building and the time of booking.
14. Is the tenancy agreement legally binding?
Yes. The agreement you accept in order to complete your booking is a legally binding contract.
15. Can I cancel my contract?
Short stay contracts are valid for the full 6-month term and cannot be ended early. Long stay contracts can be cancelled after the first 12 months with 1 month’s notice. For this, contact living@rockfieldrealestate.com.
Living at Randwyck Maastricht
16. Who can live at StuNest Randwyck Maastricht?
The apartments are available to students only. You must be able to show that you are enrolled in full-time education, taking part in an exchange programme, or doing an internship as part of your studies.
17. Are kitchen items and bed linen included?
No. These personal items must be brought by the resident.
18. Is there internet in my apartment?
Yes. WiFi is available in all apartments. You will receive instructions on how to connect when you arrive.
19. What is the guest policy?
You may have unlimited daytime guests. For overnight stays, one guest may stay for a maximum of three consecutive nights per month. All guests must be aged 18 or over and must be registered with identification. The tenant is responsible for the guest.
20. Is my apartment cleaned for me?
No. You are responsible for keeping your apartment clean. Cleaning equipment can be borrowed from reception.
21. Are there any additional services that are not included?
Yes. Laundry use and any extra room cleaning are charged separately. Snacks and drinks from vending machines are also at your own expense.
22. Is there a television in my apartment?
There is no television in the apartment, but you may bring and connect your own television. A television is available in the shared spaces.
23. Are washing machines available?
Yes. There is a laundry room with washing machines, dryers, and ironing facilities. Payment is made through the appWash app.
24. What happens if I lose my key?
Your apartment and the shared spaces are accessed using a mobile key in the StuNest app. If you lose access, the team can help you regain entry.
25. Is the gym free to use?
Yes. You can use the gym free of charge, 24 hours a day, 7 days a week. A short introduction is provided during check-in.
26. Am I allowed to sublet my apartment?
No. It is not permitted to sublet your apartment or any part of it.
27. What should I do if something in my apartment is broken?
The maintenance team is available five days a week and also responds to emergencies at weekends. Problems can be reported through the StuNest app.
28. Can I bring my bicycle?
Yes. A secure bicycle storage area is available.
29. What is the health and safety policy?
StuNest provides a safe and healthy living environment for all students. The organisation works to high safety standards and continuously evaluates its processes.
30. What is included in my apartment?
Each apartment includes a double bed, wardrobe, bathroom with shower, washbasin and toilet, kitchenette with induction hob, microwave, fridge, storage space, desk, chair, desk lamp, shelves, and a noticeboard.
31. What are the contact details for StuNest Randwyck Maastricht?
You can contact StuNest via living@rockfieldrealestate.com.
32. Are electric scooters allowed in the building?
No. Electric scooters may not be stored or charged inside the building or in the bicycle storage area.
Check-in at Randwyck Maastricht
33. Which documents do I need for check-in?
Before arrival, you must upload a copy of your passport and proof of enrolment. You must also bring your passport to check-in.
34. Can I switch to another apartment?
If availability allows, you may switch to another apartment. Prices may differ depending on the apartment. For this, contact living@rockfieldrealestate.com.
35. Are there specific times when I can move in?
Before the check-in weekend, you will receive an email with the available time slots for moving in.
36. When is check-in?
The exact check-in dates are sent by email before the start of your stay.
37. Where can I find student accommodation in Maastricht?
Student apartments from StuNest Randwyck Maastricht are let via their own letting platform, ROOFZ.eu. Here, you can apply directly for available apartments and create a search profile to specify the criteria your ideal apartment should meet.
38. How can I apply for an apartment in Maastricht?
To apply for student accommodation at StuNest Randwyck Maastricht, you need to apply for the available apartments via their own letting platform, ROOFZ.eu.